How to Cancel an eTransfer with CIBC?

If you have sent an eTransfer through CIBC and need to cancel it for any reason, it’s important to act quickly. Here’s a step-by-step guide on how to cancel an eTransfer with CIBC:

  1. First, log in to your CIBC account.
  2. Once you’re logged in, click on the “Transfers” tab in the top menu.
  3. In the “Transfers” tab, you’ll see a list of all the eTransfers you have sent or received. Find the eTransfer you want to cancel and click on it to view the details.
  4. On the eTransfer details page, you’ll see a button that says “Cancel eTransfer.” Click this button.
  5. You’ll be prompted to confirm that you want to cancel the eTransfer. Click “Yes” to confirm.

It’s important to note that you can only cancel an eTransfer if it has not yet been accepted by the recipient. If the recipient has already accepted the eTransfer, it cannot be canceled.

If the eTransfer you want to cancel has not yet been accepted, the funds will be returned to your account within 1-3 business days. If the eTransfer was sent to a recipient who does not have a CIBC account, the funds will be returned to your account via a cheque, which can take up to 10 business days to arrive.

If you need to cancel an eTransfer because you entered the wrong recipient information, you’ll need to contact CIBC customer service. They will be able to help you cancel the eTransfer and send it to the correct recipient.

It’s also worth noting that there may be fees associated with canceling an eTransfer. CIBC charges a $5 fee to cancel an eTransfer that has not yet been accepted. If the eTransfer was sent to a recipient who does not have a CIBC account, an additional $5 fee may be charged to return the funds via cheque.

In summary, canceling an eTransfer with CIBC is a simple process as long as the eTransfer has not yet been accepted by the recipient. Simply log in to your CIBC account, navigate to the “Transfers” tab, and click the “Cancel eTransfer” button to initiate the cancellation process. If you need to cancel an eTransfer because you entered the wrong recipient information, you’ll need to contact CIBC customer service for assistance. Be aware that there may be fees associated with canceling an eTransfer, depending on the circumstances.

Conclusion

eTransfers are a convenient way to send and receive money electronically, but it’s always a good idea to double-check the recipient information before sending an eTransfer to ensure that it goes to the right person. If you do need to cancel an eTransfer, the process is straightforward and can usually be completed within a few business days.

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